Return and refund policy

Effective Date: June 17, 2026

At HAVOK MACHINERY PTY LTD (operating as qbjnx.shop), we want you to be completely satisfied with your purchase. We understand that sometimes an item may not meet your expectations, and we are here to help.

1. Our Policy Overview

We accept returns for items purchased on our website, qbjnx.shop, within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Returns Process

To initiate a return, please contact our support team at support@qbjnx.shop with your order number and the details of the item you wish to return.

  • Our team will provide you with the necessary instructions and the return shipping address.
  • Please note that customers are responsible for the cost of return shipping unless the item received is defective or incorrect.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (in USD) within 5–10 business days.
  • If you haven’t received a refund yet, please check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.

4. Late or Missing Refunds

If you have done all of this and you still have not received your refund yet, please contact us at support@qbjnx.shop.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@qbjnx.shop.

6. Important Notes for International Customers (Singapore)

  • As we operate from Australia and serve customers in Singapore, please ensure that you are aware of your local customs regulations regarding returned goods.
  • All transactions are processed in USD. Any currency conversion fees charged by your bank are the responsibility of the customer.

Contact Information

If you have any questions regarding this policy, please reach out to us:

  • Company Name: HAVOK MACHINERY PTY LTD
  • Contact Person: CHRISTIAAH WESTERVELD
  • Address: MOUNT WARRIGAL, 2528, New South Wales, Australia
  • Email: support@qbjnx.shop
  • Phone: +61 489 913 959

Pro-Tip: Setting Up Your Time Zone

When setting up your "Contact Us" or policy pages on Shopify, it is essential to display the correct time zone to manage customer expectations regarding response times.

To configure this in Shopify:

  1. Go to your Shopify Admin dashboard.
  2. Navigate to Settings (bottom left corner).
  3. Under the Store details section, scroll down to the Standards and formats area.
  4. Click Change next to your Time zone.
  5. Select your local time zone (e.g., Australian Eastern Standard Time for your business location) or the time zone that aligns with your primary customer base.
  6. Click Save. This ensures that all timestamps on your orders and automated emails are accurate for your operations.